Family Member or Friend Using Unit
If you are having a family member or friend, use your unit during your owner week, you will need to email MSOwnerservices@vailresorts.com with their information. Your name will stay on the reservation for tracking purposes, and we will identify the guest by name in the reservation notes. No keys will be made for any guest, family, or friend, using your unit without prior written permission from the unit owner. Information on the guest should include name, phone number, email address, and if possible, home address.
Stays during your week
If you are staying during your week you are required to stay in your unit. There are no options for upgrades on owner reservations. All reservations for your owner week, should be made by the owner through the owner portal.
No stays are valid unless you receive an email confirmation from the reservation system. An email from MSOwnerservices@vailresorts.com or a team member, is not a valid confirmation. Your confirmation will also confirm if you have booked the full suite or one side of a suite.
Staying at the Hotel
Your room key will be issued at time of check-in and expires at 1 pm (time of check-out) on the check-out date. The room key will also grant access to the owner lounge/library, and owner locker room.
If you extend your departure date after you receive your initial keys upon check-in, please stop by the front desk to have your keys reprogrammed with the correct check-out date.